As a universal bank which is customer centred, HFC Bank does the following: 

• Has a new strategic orientation which is focused on the customer and provides a varied and sophisticated basket of financial services.
• All HFC Staff are indoctrinated with a new service philosophy which puts the customer at the centre of operations. Service standards have been crafted to enforce this new philosophy.
• There is a company wide service improvement initiative and drive with the help of internal and external assistance.
• Our new slogan underpins our new service ethos: Banking. The way you like it!  That means we will cater to the whims of any category of banking needs irrespective of your colour, race, background or size.  We will also offer banking service that will ensure satisfaction for our customers and will continually endeavour to move to the point of delight.
• We are open to and encourage feedback from our customers through our frontline staff and customer comment cards to facilitate a continuous improvement of our service delivery that meets our customers’ expectations.
• We conduct periodic customer surveys and mystery shopping to measure our level of service quality and guide improvement.